Hello, we're APPLEWOOD.
First of all, due to our mistake, we will not be able to ship 5 sets due to a out of stock.
We are so sorry.
Regarding the 5 sets, can we proceed with the cancellation?
[ Original Message ]
Hello Applewood Team
I want to report about my order Album Treasure The Second Step
I order 3 times with 3 different order number here:
1. Date Order : 28/01/2022
Order Number: 2022128-0000142
Quantity Order : 30 set albums (15 green, 15 blue )
Status : Delivered with CJ 562156700792.
No problem with this order and after checking the goods are appropriate.
2. Date Order : 11/02/2022
Order Number: 20202211-0000522
Quantity Order : 5 set albums ( 5 green, 5 blue )
Status : Delivered with CJ 562161217553
I didn't receive the Album and Benefits too, and I'm quite confused why 2 order numbers but the same tracking number ?
3. Date Order : 14/02/2022
Order Number: 20202211-0003341
Quantity Order : 10 set albums (10 blue,10 green)
Status : Delivered with CJ 562161217553 i only received product 10 set for this tracking, so how about my order number 20202211-0000522 ?
No problem with this order and after checking the goods are appropriate.
Total album that I haven't received is 10pcs, consisting of 5 green, 5 blue, and then 10pcs posters and 5 benefit sets . Please kindly help for this case i hope you doing well for this case.
Thanks
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